Pre-Order Policy and Information
Pre‑order with confidence
We take full payment upfront for all pre-orders. If you change your mind before your pre-order ships, we'll issue a full store credit (not a refund) — no questions asked. As a small NZ business, we want you to shop with confidence.
Prefer to spread the cost? Afterpay is available so you can pay over 4 fortnights interest‑free.
What is a pre-order?
A pre-order is an item not yet in stock that you can purchase now to secure your allocation. Full payment is collected at checkout.
🏦 Paying by bank transfer
We accept payment by bank deposit/transfer for all pre-orders.
Your pre-order is not processed, secured, or allocated until payment has been received in full.
If payment isn't received within 3 working days, your pre-order may be cancelled and the item released back into stock.
Please use your order number as the payment reference so we can match your payment quickly.
As a small NZ collector store, we secure stock based on confirmed orders. Payment upfront allows us to lock in your item with our suppliers and guarantee your place in the allocation.
Estimated shipping dates
Each pre-order product includes an estimated shipping date. These dates come from our suppliers and may change. If delays occur, we'll notify you via the email address provided at checkout.
Shipping & mixed carts
Pre-order items ship separately from in-stock items.
If your cart contains both:
- In-stock items ship immediately
- Pre-order items ship when stock arrives
- Each shipment incurs its own flat-rate shipping charge
This will appear as two shipping charges at checkout.
Cancellations & refunds
Please choose carefully when placing a pre-order. As a small NZ collector store, we lock in your stock as soon as your order is placed — taking on the cost and risk upfront so you never miss out on the figures you want.
For this reason, we're unable to offer refunds for change of mind, but we'll always do our best to look after you.
If you change your mind before your pre-order has been dispatched, we'll cancel your order and issue a gift card for the full value (store credit, not a refund) — redeemable on anything in our store.
Full refunds are issued only if:
- The product is cancelled or cannot be supplied by the manufacturer or supplier, or
- The product is not delivered within 30 days beyond the estimated shipping date, and we have made reasonable attempts to notify you of the delay.
Once your order has been dispatched, our standard returns policy applies — including your rights under the Consumer Guarantees Act 1993. See our Customer Care & Returns Policy for full details.
Changes to your order
Need to update your shipping address or other details before dispatch? Contact us as soon as possible and we'll help.
Questions?
Visit our Contact page and we'll get back to you as soon as possible.